Delivery & Returns



Delivery Timing's & Cut Off Points

All orders placed before (3pm Mon-Fri) will be dispatched that day. All orders placed after this time will be dispatched on the next working day. Please Note that Northern Ireland and parts of Scotland can be up to two working days delivery and AM delivery cannot be guaranteed in these areas.

Customer Collection

Our Address is a distribution centre. Please note we do not offer customer collections from our address.

Delivery Options

Free Next Working Day Delivery On Orders over £65

Next Working Day Delivery - £4

AM Next Working Day Delivery - £6

Saturday Delivery (Please only select after 3pm on Thursday's and before 3pm on Friday's) - £8

Republic of Ireland | 3-5 Working Days - £8

European Delivery - £15

Worldwide Delivery - £18

Missing Parcels

On the rare occasion that a parcel may be delayed by our courier service, we will not be able to send out any replacement goods. Once the original parcel has been confirmed as lost in transit a replacement will be sent. This process can take up to 10 working days.



Need to return your item? No Problem!

If you feel your product is unsatisfactory or is no longer needed and would like a refund or an exchange, you must return it to us within 14 days of your purchase. For unwanted items the goods must be returned unworn. A refund will only be processed once the returned item has been delivered to us. If there is an issue with your order you must notify us within 7 days of receiving your goods and we must receive the returned items within 14 days for a refund or exchange to be authorised. After this period only an exchange will be available. 

Free Returns-UK

We offer a free returns service for customers in the UK, please click on the following link to create your returns label, once complete you will be emailed a code which you can print or show the post office on your phone *A Printer is not required*


***Please include your return card with your item or a note to advice if you would like a refund or exchange***

Returns-Outside of the UK

Postage must be covered by the sender and it's the responsibility to ensure that their return postage is appropriately covered.  

***Please Note: Stranded cannot take any responsibility for the transportation of goods being returned to us outside of the UK, we advise that you use a tracked delivery service.***


No refunds will be processed until we have received the parcel back at our head office. For refunds please allow up to 3 working days for the funds to show in your bank account. For exchanges please allow 3 days for the exchange to be processed. Shipping on exchanges will depend on your location.

Return Address

Stranded International (Returns), 41A Bent Street, Manchester, M8 8NW, United Kingdom


If you have any questions or require more information, please contact info@strandedhairgroup.com or call us on 0161 834 2173