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Delivery & Returns

COVID 19 UPDATE-PLEASE NOTE WE ARE DISPATCHING ORDERS AS USUAL WITHOUT ANY DELAYS TO THE DELIVERY TIMES BELOW

Colour Sample | 2-5 Day Delivery | Free When You Purchase Colour Samples

Free Delivery | 2-5 Day Delivery | Free On Orders Over £45 

Standard UK Delivery | 2-5 Day Delivery | £2.95 

Republic of Ireland | 3-5 Working Days | £8

European Delivery | £15

Worldwide Delivery | £18

Need to return your item? No Problem!

If you feel your product is unsatisfactory or is no longer needed and would like a refund or an exchange, you must return it to us within 14 days of your purchase. For unwanted items the goods must be returned unworn. A refund will only be processed once the returned item has been delivered to us. If there is an issue with your order you must notify us within 7 days of receiving your goods and we must receive the returned items within 14 days for a refund or exchange to be authorised. After this period only an exchange will be available. 

Free Returns-UK

We offer a free returns service for customers in the UK, please click on the following link to create your returns label, once complete you will be emailed a code which you can print or show the post office on your phone *A Printer is not required*

http://www.royalmail.com/track-my-return/create/1922

***Please include a note to advice if you would like a refund or exchange***

Returns-Outside of the UK

Postage must be covered by the sender and it's the responsibility to ensure that their return postage is appropriately covered.  

***Please Note: Stranded cannot take any responsibility for the transportation of goods being returned to us outside of the UK, we advise that you use a tracked delivery service. Please contact us for the returns address specific to your region***

Refunds/Exchanges

No refunds will be processed until we have received the parcel back at our head office. For refunds please allow up to 3 working days for the funds to show in your bank account. For exchanges please allow 3 days for the exchange to be processed. Shipping on exchanges will depend on your location.

Missing Parcels

On the rare occasion that a parcel may be delayed by our courier service, we will not be able to send out any replacement goods. Once the original parcel has been confirmed as lost in transit a replacement will be sent. This process can take up to 10 working days.