Most Asked Questions

Yes, all Stranded International hair extensions are safe to use heat on. Our Heat Resistant hair is heat resistant up to 180 degrees, and our Human Hair extensions can be heated up to 230 degrees.

Although it is safe to heat the hair to these high temperatures, we always recommend a heat protection spray is applied first to help protect the quality of the hair.

Yes, we’ve shared several ‘How To’ posts on our Stranded Blog to help you learn how to attach the different types of hair extensions and pieces we have available.

If you can’t find what you need, you can contact us and a member of our team will be happy to help you.

This depends on the look you want to achieve and how permanent you want that look to be. For a quick and effective solution, clip-ins are great. If you want a longer lasting look, bonded applications or wefts are a popular option. For more personal advice you can email us at or call us on 0161 834 2173.

Just head over to our main FAQs section

Delivery & Returns

If you feel your product is unsatisfactory or is no longer needed and would like a refund or an exchange, you must return it to us within 30 days of your purchase with original packaging and unworn. For unwanted items the goods must be returned unworn.

A refund will only be processed once the returned item has been delivered to us. If you have received a faulty product with your order you must notify us within 7 days of receiving your goods and we must receive the returned items within 30 days for a refund or exchange to be authorised. 

On the rare occasion that a parcel may be delayed by our courier service, we will not be able to send out any replacement goods.

Once the original parcel has been confirmed as lost in transit a replacement will be sent. This process can take up to 10 working days.  

Exchanges are accepted, however all products must be unused, unworn and in their original packaging for an exchange to be accepted. You can find our full exchange policy here.

If your order hasn’t been dispatched yet, you can contact us regarding any changes you wish to make by calling us on 0161 834 2173.

Just head over to our main FAQs section